Refund policy

30-Day Happy Cat Guarantee

We want your cat to love their new toy. If you are not happy with your order, you can request a return within 30 days of delivery.

How to request a return

Email us at kirasoyo@proton.me with your order number and the reason for the return. We reply within 2 business days with the return instructions. Items sent back without first requesting a return cannot be accepted.

Conditions

• Items must be complete (all parts and accessories) and in good condition.
• Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

If your order arrives damaged, stops working within 30 days, or is not what you ordered, email us with a photo or short video. We will send a free replacement or give you a full refund, and you will not need to send the item back.

Refunds

Once your return is received and checked, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible.